Senior Customer Success Operations Specialist - Remote

Posted Yesterday

Customer Service

Full Time

WA, USA

$80,000 - $100,000/year

Overview

The Senior Customer Success Operations Specialist role involves managing customer success initiatives, analyzing data, and improving processes to enhance productivity within the Customer Success team at Acumatica.

In Short

Execute and manage customer success initiatives.
Ensure effective execution of Customer Success programs.
Coach VAR’s Customer Success team.
Analyze data to generate insights.
Utilize Excel, Word, PowerPoint, and Tableau for reporting.
Maintain documentation related to customer success processes.
Collaborate with the Customer Success team for process improvements.
Provide operations support to the Customer Success team.
Contribute to best practices in Customer Success.

Requirements

Experience in customer success operations preferred.
Located in the USA.
Excellent communication skills.
Detail-oriented and committed to accuracy.
Proficient in Microsoft Office Suite.
Experience with Acumatica and ERP/SaaS is a plus.
Strong organizational skills.
Creative problem-solving skills.
Ability to work independently and in teams.

Benefits

Professional and financial growth potential.
Dynamic work environment.
Opportunities for bonuses and stock options.
Supportive company culture.

Acumatica

Acumatica is a leading innovator in cloud ERP (Enterprise Resource Planning) solutions, dedicated to helping small and midsized companies thrive in the digital economy. With a focus on industry-specific business management solutions, Acumatica offers intelligent workflows and exceptional usability to help organizations manage risk, anticipate disruption, and seize new opportunities. The company fosters a vibrant community of partners, customers, and creators, all committed to delivering technology that empowers businesses to innovate and grow. Acumatica values a casual, high-energy culture that emphasizes work/life balance, efficiency, and exceptional customer service, while also providing significant professional and financial growth potential. Owned by EQT Partners, Acumatica is recognized for its principled business practices and flexible deployment options.

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