Partner Manager - Remote

Overview

The Partner Manager (PM) is dedicated to a select pool of our existing largest global strategic partners and may assist other Partner Managers on key multi-geographical partners. This group are key to the lifeblood of Token.io and this individual will serve as a central point of contact for these customers during the entire life cycle of their usage of Token.io solutions.

In Short

• Seek and implement incremental transactional volume initiatives and opportunities
• Understand customer strategy, establish and coordinate training, adoption and usage
• Navigate customer landscapes to develop a maintainable trusted advisor relationship with executive sponsors, as well as project/product owners
• Evangelise Token products/technology to excite and encourage strategic customers
• Build and implement a global enablement plan for increased transactional volumes
• Lead activities that drive adoption and consistent active use
• Drive regular relationship oversight with reporting on KPIs
• Plan and orchestrate regular Strategic Business Reviews/Executive engagements
• Engage with Sales, Implementation and Product teams early in the customer journey
• Monitor overall customer health and communication across Token

Requirements

• A commercially focused behavioral style with excitement for achieving targets
• Proven track record in strategic relationship management
• Experience in a Partner Management role with a Solution/SaaS vendor
• Knowledge within a payments organization to engage with customers swiftly
• Account portfolio planning proficiency and strong time management skills
• Excellent interpersonal skills and confidence to advocate for customers
• Fluent verbal and written communication skills in French and English
• Ability to deliver customized presentations and quarterly business reviews
• Highly self-managed and responsive with a passion for customer service
• Desire for professional and personal development

Benefits

• Basic salary plus stock options (after one year of service)
• 30 days paid vacation plus local holidays
• Company pension scheme with over matching
• Health, Dental, Life, Sickness Insurance
• Hybrid/flexible/remote working