Site Reliability Engineer II - Tooling - Remote

Overview

Toast is driven by building the platform that helps restaurants adapt, take control, and focus on what they do best: creating experiences their guests love. Tremendous business growth has spurred a need for significant investment in Toast's platform teams. The Site Reliability Engineering team at Toast is tasked with overseeing Toast production services, with a commitment to quality, reliability, and low latency — without needing heroics. The team accomplishes this goal by:

In Short

• Building tooling to automate, monitor, and manage deployed services using reliability best practices
• Developing and evangelizing patterns and best practices to improve the scalability, observability, and reliability of all Toast systems
• Consulting with teams to improve product scalability, observability, security, and reliability
• Participating in outage response and root cause analysis for critical systems and infrastructure incidents
• Contribute to strategic organization-wide scalability, observability, and reliability initiatives
• Guide teams to build and maintain systems that are reliable and available for Toast customers
• Optimize existing processes, identify areas for improvement, and implement automated solutions to enhance efficiency and reliability of Toast systems
• Enable low-risk, compliant releases with rapid rollback capability to maintain platform reliability

Requirements

• Industry experience with at least 2 years engineering experience with a focus on SRE/building internal development tools
• Bachelor’s Degree in Computer Science, engineering, or related field
• Working knowledge of complex cloud environments (AWS, GCP, Azure, etc.)
• Hands-on coding experience with multiple coding languages - Java/JVM required + one or more of Kotlin, Go, Python, etc.
• Background completing complex engineering projects in a Scrum environment
• Experience in building and running distributed systems
• Experience participating in Incident Response
• Well-developed written and verbal communication skills
• Deep problem-solving skills and the ability to think strategically and analytically
• Experience working with a diverse global team across multiple regions and time zones

Benefits

• Competitive salary and total rewards components including cash compensation, benefits, and equity
• Diversity, Equity, and Inclusion initiatives embedded in the company culture
• Hybrid work model that fosters collaboration while valuing individual needs