Senior Software Engineer, Care Experience - Remote

Overview

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

In Short

• Design, build, and operate core components of Support Technology platforms.
• Own and evolve backend services for chat, voice, and agent-assisted support channels.
• Contribute to reliability and scalability of business-critical support systems.
• Collaborate with product, design, AI, and operations teams.
• Develop AI-driven capabilities for support workflows.
• Participate in technical design and architecture discussions.
• Mentor and support other engineers.

Requirements

• 5+ years of software engineering experience with Java or Kotlin.
• Experience designing and operating APIs and services.
• Proficient with AI tooling such as Cursor, Claude, and MCP servers.
• Ability to own complex features or projects end-to-end.
• Experience with business-critical systems focusing on reliability.
• Effective collaboration and communication skills.
• Focus on delivering positive impact for customers.

Benefits

• Competitive compensation and benefits programs.
• Flexible work model to meet changing needs.
• Opportunities for professional development.
• Inclusive and diverse workplace culture.
• Access to AI tools across all disciplines.