Senior Enterprise Process Engineer - Remote

Overview

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We are seeking a Senior Enterprise Process Engineer to drive the design and evolution of critical processes across the Enterprise line of business. As our Enterprise business continues to grow, scaling how work flows across teams, systems, and lifecycle stages is essential to delivering a consistent and high-quality customer experience.

This role will focus on analyzing, designing, and improving the operational processes that support the Enterprise customer lifecycle — from acquisition through onboarding, success, support, and renewal. Working closely with stakeholders across Sales, Marketing, Solutions, Onboarding, Customer Success, Care, Billing, Product, and Systems teams, you will identify operational friction, redesign workflows, and ensure scalable processes are implemented effectively.

The ideal candidate brings strong systems thinking, deep process improvement experience, and the ability to drive cross-functional change in a complex, fast-moving environment.

In Short

• Map, analyze, and redesign critical operational processes across the Enterprise customer lifecycle.
• Identify opportunities to streamline handoffs and reduce operational friction.
• Partner with leaders across various teams to drive process redesign efforts.
• Lead structured process improvement initiatives from problem identification to implementation.
• Collaborate with internal systems teams to ensure operational processes are reflected in supporting tools.
• Analyze operational performance and identify root causes of inefficiencies.
• Ensure redesigned processes are effectively implemented and adopted across teams.
• Drive accountability and follow-through across cross-functional teams.
• Thrive in ambiguity and bring structure to complex operational challenges.
• Curiosity for and comfort experimenting with emerging technologies.

Requirements

• 7+ years of experience in process engineering, operations, or business transformation.
• Proven experience designing and implementing cross-functional process improvements.
• Strong expertise in process mapping and operational analysis.
• Demonstrated ability to drive change across multiple teams.
• Strong systems thinking and understanding of operational intersections.
• Experience with Salesforce, DocuSign, ServiceNow, or similar tools.
• Excellent stakeholder management and communication skills.
• Lean Six Sigma Green Belt certified (or equivalent).

Benefits

• Competitive compensation and benefits programs.
• Flexible total rewards package to meet changing needs.