Senior Customer Care Tech Specialist - Remote

Overview

As a Customer Care Tech Specialist - ToastNow, you will be the hero of our customers' day, using your product knowledge and technical expertise to answer questions, solve problems, and deliver exceptional service through chat.

In Short

• Leverage Toast product knowledge and customer service skills to assist customers.
• Write clear and professional messages for customer communication.
• Communicate complex technical information efficiently.
• Balance business applications and customer chats while staying organized.
• Collaborate with colleagues to ensure customer support.
• Expand knowledge of Toast’s hardware and software through training.
• Conduct procedures to escalate and coordinate customer responses.

Requirements

• Minimum of 3-year Bachelor’s degree or related discipline.
• 2-4 years of experience in a tech support role.
• Strong English proficiency and ability to communicate complex issues.
• Strong written communication and typing skills.
• Ability to troubleshoot unique issues in an ambiguous environment.
• Strong customer service mindset and problem-solving skills.
• Ability to prioritize tasks effectively.
• Enjoy collaborating and fostering a positive work environment.

Benefits

• Professional development opportunities.
• Collaborative work environment.
• Flexible working hours post-training.
• Diversity and inclusion initiatives.