Intranet Technical Architect - Remote

Overview

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are seeking a Intranet Technical Developer / Architect responsible for the technical architecture, extensibility, and operational stability of The Pantry, Toast’s enterprise intranet and employee knowledge platform built on the Unily CMS.

In Short

• This role owns the technical foundation of the platform, including CMS configuration, structured knowledge architecture, search optimisation, and system integrations.
• The Pantry serves as the central destination for employees to access policies, procedures, operational guidance, and company knowledge.
• The role ensures The Pantry’s navigation structures, templates, metadata models, and integrations are designed to scale as the organisation grows.
• Experience with enterprise CMS or intranet platforms is required.
• Strong familiarity with CMS development tools, including CSS, JavaScript, and CMS APIs.
• Understanding of information architecture and structured content design is essential.
• Ability to translate technical CMS constraints into clear guidance for business stakeholders.
• Experience with enterprise search optimisation and AI-driven knowledge retrieval frameworks is valuable.
• Direct experience with the Unily CMS platform is preferred.
• Experience supporting internal employee experience platforms is a plus.

Requirements

• Several years of experience with enterprise CMS or intranet platforms.
• Experience configuring and maintaining systems such as Unily, SharePoint, or Confluence.
• Strong knowledge of information architecture and structured content design.
• Ability to collaborate with cross-functional teams.
• Experience with AI-driven knowledge retrieval frameworks is a plus.

Benefits

• Competitive compensation and benefits programs.
• Flexibility to meet changing needs.
• Opportunities for professional development and learning.
• Inclusive and diverse workplace culture.
• Support for work-life balance.