Customer Success Manager II - Retail (On Demand) - Remote

Overview

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

In Short

• Engage with Retail customers at various milestones along the customer journey.
• Collaborate with strategic teams to drive business success.
• Conduct meetings via Zoom or phone to discuss best practices and resolve issues.
• Utilize Salesforce to manage account activities.
• Analyze product usage to drive activation and adoption.
• Diagnose customer issues and develop strategies.
• Retain and grow SaaS revenue through consultative engagement.
• Gather feedback from customers to relay to internal partners.
• Actively look for opportunities to operate at scale.
• Maintain data hygiene and report building as part of daily activities.

Requirements

• 2+ years of Account Management experience.
• Experience in case/queue management.
• Ability to operate independently in a changing environment.
• General technical proficiency using various software.
• Proven track record of meeting and exceeding goals.
• Excellent communication and organizational skills.
• Flexibility and adaptability to change.
• Problem-solving mindset with critical thinking skills.

Benefits

• Competitive compensation and benefits programs.
• Opportunities for learning and growth.
• Flexible work environment.
• Inclusive company culture.