Technical Services Field Technician - Remote

Overview

The Technical Services Field Technician provides warranty support for utility scale solar PV inverters and related products, ensuring technical issues are resolved and installations meet performance criteria.

In Short

• Analyze client equipment failures using diagnostics tools.
• Provide technical support to clients and engineers.
• Perform commissioning and installations of photovoltaic inverter systems.
• Troubleshoot and repair defective components.
• Report errors in hardware or software to the factory.
• Update CRM with case information.
• Prepare Service Advices for clients.
• Maintain safety qualifications and comply with safety requirements.
• Process warranty replacements as necessary.
• Investigate field changes and recommend solutions.

Requirements

• Experience with solar PV systems and technical support.
• Strong troubleshooting skills.
• Ability to perform quality inspections and testing.
• Familiarity with CRM tools.
• Safety qualifications relevant to the role.
• Excellent communication skills.
• Team-oriented mindset.
• Proactive in recommending improvements.
• Compliance with company policies and regulations.
• Ability to work independently and collaboratively.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development.
• Supportive work environment.
• Flexible working arrangements.
• Health and wellness programs.
• Employee recognition programs.
• Access to the latest technology and tools.
• Collaborative team culture.
• Commitment to safety and well-being.
• Opportunities for career advancement.