Project Manager II (Professional Services) - Remote

Overview

Tines powers some of the world's most important workflows with its intelligent workflow platform that applies AI, automation, and integration to drive business results.

In Short

• Lead Professional Services engagements and oversee customer onboardings.
• Manage project timelines, communications, and change management.
• Identify and resolve technical blockers for customers.
• Compile progress reports to communicate insights and risks.
• Partner with Customer Success Managers for onboarding Enterprise-level customers.
• Ensure successful customer migrations and use case expansions.
• Audit account health and develop success plans.
• Navigate conflicting priorities among diverse stakeholders.
• Drive internal projects and initiatives.
• Utilize AI tools for project delivery and communication.

Requirements

• 5+ years of project management experience.
• Experience in technical customer success and software onboarding.
• Preferred background in Cybersecurity, IT, or Business Operations.
• Proficiency in project management tools like Smartsheet, Monday.com, or Asana.
• Experience with Salesforce and data tools like Looker.
• Strong communication and stakeholder management skills.
• Ability to manage project risks and ensure quality delivery.
• Familiarity with User Acceptance Testing and change management.
• Commitment to high standards in project delivery.
• Ability to connect cross-functional teams effectively.

Benefits

• Competitive salary with equity options.
• Opportunity to work in a diverse and inclusive environment.
• Support for individual curiosity and professional growth.
• Remote work flexibility with ET working hours.
• Engagement in innovative projects and initiatives.