Care Operations Analyst - Remote

Overview

The Care Operations Analyst plays a vital role in ensuring TimelyCare’s care delivery operations run efficiently, effectively, and at scale. You’ll support forecasting, scheduling, reporting, and performance tracking to ensure our provider network is optimized to meet demand. This role combines operational insight, data fluency, and cross-functional collaboration to improve outcomes for both providers and members. If you thrive on using data to solve problems, streamline systems, and support a mission-driven team, this role is for you.

In Short

• Collaborate on demand forecasting models and scheduling for on-demand care services.
• Monitor and assess provider network capacity for scheduled services.
• Track and analyze key operational metrics across care delivery functions.
• Support administration and performance tracking of provider incentive programs.
• Assist with data collection and analysis for high-priority projects.
• Maintain and improve productivity and performance reports and dashboards.
• Monitor key performance indicators and provide regular updates.
• Identify inefficiencies in workflows and support process improvements.
• Ensure accuracy and consistency of operational data through collaboration.
• Recommend and implement automation opportunities for operational workflows.

Requirements

• Bachelor’s degree in Business Analytics, Health Administration, or related field.
• Minimum of 2 years of experience in operations, data analysis, or healthcare.
• Strong understanding of healthcare operations, including demand forecasting.
• Strong analytical and problem-solving skills.
• Proficiency in data tools such as Excel, SQL, and BI platforms.
• Excellent written and verbal communication skills.
• Skilled in training and cross-functional collaboration.
• Exceptional organizational and time management skills.
• Strong attention to detail and proactive mindset.
• Comfortable working independently and in a team-oriented environment.

Benefits

• Paid Company Holidays + No work on your birthday!
• Flexible PTO + Volunteer Time Off (VTO).
• Variable bonus eligibility on a quarterly basis.
• Company-sponsored Health Insurance + Pet Insurance.
• Company-paid group Life Insurance + Short Term Disability.
• Concierge benefit support services.
• 401(k) with employer match.
• Free access to TimelyCare virtual medical and mental health support.
• Mission-Driven Purpose with a Supportive Team Culture.