B2B Support Engineer - Remote

Overview

The B2B Support Engineer will provide support for IBM Sterling B2Bi/PCM and Tidal TWA applications, focusing on customer service within a claims management or insurance environment.

In Short

• Position: B2B Support Consultant
• Location: Remote (US)
• Duration: 6 months
• Requires valid work permit in the US
• 2 years' experience with IBM Sterling B2Bi/PCM and Tidal TWA
• 5 years' UNIX/Linux administration experience
• 5 years' SFTP and FTP server administration
• Experience working with SQL queries in Oracle and MS SQL
• Ability to maintain scheduled jobs in high data flow environment
• Excellent interpersonal and organizational skills

Requirements

• 2 years' IBM Sterling B2Bi/PCM and Tidal TWA application experience preferred
• 5 years' UNIX/Linux administration/navigational knowledge
• 5 years' SFTP and FTP server administration
• 2 years' experience working out of a ticket queue with defined SLAs
• Knowledge of networking protocols, FTP, and SFTP
• Ability to work effectively in a high change environment
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Ability to meet or exceed Performance Competencies

Benefits

• Confidentiality of applicant information
• Commitment to diversity, equity, and inclusion
• Opportunities for professional growth
• Supportive team environment
• Innovative workplace culture