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Team Leader - Member Support - Remote

Posted 6 weeks ago
Customer Service
Full Time
Bulgaria

Overview

The Team Leader at Tide will manage Member Support operations, ensuring smooth processes and team performance while providing guidance and support to agents.

In Short

  • Manage agents and assist with difficult cases.
  • Organize daily workload and assign tasks.
  • Mentor employees and monitor their progress.
  • Analyze data to improve processes.
  • Create schedules and plan tasks.
  • Coordinate with other departments.
  • Participate in recruitment for Member Support.
  • Handle escalated member queries.

Requirements

  • 3+ years in customer service.
  • Experience in team leadership.
  • Organized and proactive in problem-solving.
  • Ability to adapt in a fast-paced environment.
  • Excellent communication skills.
  • Fluency in English and French (C1/C2).
  • Ability to identify process improvement opportunities.
  • Familiarity with Zendesk and fintech is a plus.

Benefits

  • 25 days paid annual leave.
  • 3 paid days off for volunteering or L&D.
  • Extended maternity and paternity leave.
  • Personal L&D budget of 1000 BGN/year.
  • Additional health and dental insurance.
  • Mental wellbeing platform.
  • Fully covered Multisports card.
  • Food vouchers and office snacks.
  • WFH equipment allowance.
  • Flexible working from home.
  • Sabbatical Leave and share options.

Tide

Tide

Tide is a forward-thinking company dedicated to providing innovative financial solutions for small businesses and entrepreneurs. With a focus on simplifying banking and financial management, Tide aims to empower its users with tools that enhance productivity and streamline operations. The company values creativity, collaboration, and a customer-centric approach, making it a dynamic workplace for those passionate about transforming the financial landscape.

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