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Team Leader - Member Support - Remote

Posted 6 weeks ago

Overview

The Team Leader at Tide will manage Member Support operations, ensuring smooth processes and team performance while providing guidance and support to agents.

In Short

  • Manage agents and assist with difficult cases.
  • Organize daily workload and assign tasks.
  • Mentor employees and monitor their progress.
  • Analyze data to improve processes.
  • Create schedules and plan tasks.
  • Coordinate with other departments.
  • Participate in recruitment for Member Support.
  • Handle escalated member queries.

Requirements

  • 3+ years in customer service.
  • Experience in team leadership.
  • Organized and proactive in problem-solving.
  • Ability to adapt in a fast-paced environment.
  • Excellent communication skills.
  • Fluency in English and French (C1/C2).
  • Ability to identify process improvement opportunities.
  • Familiarity with Zendesk and fintech is a plus.

Benefits

  • 25 days paid annual leave.
  • 3 paid days off for volunteering or L&D.
  • Extended maternity and paternity leave.
  • Personal L&D budget of 1000 BGN/year.
  • Additional health and dental insurance.
  • Mental wellbeing platform.
  • Fully covered Multisports card.
  • Food vouchers and office snacks.
  • WFH equipment allowance.
  • Flexible working from home.
  • Sabbatical Leave and share options.

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