Program Manager - Trust and Safety - Remote

Overview

As a Trust and Safety Program Manager at Thumbtack, you will be responsible for optimizing policies and processes to enhance user experience and internal operations.

In Short

• Drive Trust and Safety improvements across the platform.
• Create and update global policies, processes, and procedures.
• Utilize AI to improve quality and efficiency of operations.
• Collaborate with cross-functional teams to align on strategies.
• Maintain and update significant Trust and Safety programs.
• Investigate problem areas and present recommendations.
• Communicate effectively with stakeholders at all levels.
• Adapt to unforeseen circumstances and drive results.
• Build expertise quickly in relevant specializations.
• Document proposals, policies, and workflows meticulously.

Requirements

• 2+ years in program or policy management.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Familiarity with AI and automation in Trust and Safety.
• Experience in risk mitigation and dispute resolution.
• Lean/Six Sigma or Project Management Professional Certification.
• Ability to adapt to shifting priorities.
• Strong collaboration and interpersonal skills.
• Detail-oriented and organized in documentation.
• Experience managing complex projects impacting many stakeholders.

Benefits

• Opportunity to make a significant impact.
• Collaborative and diverse work environment.
• Access to AI tools and resources.
• Professional development opportunities.
• Flexible working arrangements.
• Supportive company culture focused on safety and trust.
• Equal opportunity workplace with diversity initiatives.
• Reasonable accommodation for individuals with disabilities.
• Comprehensive benefits package.
• Engagement with a community of local service businesses.