Deployment and Technical Support Engineer (Romania) - Remote

Overview

The ThreatConnect Platform, built on an industry-leading threat intelligence platform, enables security teams to confidently forge their path to smarter security with intel-powered security operations. ThreatConnect enables the operationalization of cyber threat intelligence analysis and management, and by leveraging native automation, orchestration, and knowledge capture, it lets teams work smarter, faster, and better – together.

In Short

• Provide solutions-based support to important customers.
• Deploy, troubleshoot, and support the ThreatConnect product.
• Work with various teams onsite or remotely.
• Maintain and innovate existing deployment methods and documentation.
• Provide deployment-related support and troubleshooting.
• Track data to identify patterns in deployments.
• Coordinate deployment training with internal employees and customers.
• Diagnose application behavior and network issues.
• Work with Customer Success and Engineering teams for scaling efforts.
• Communicate effectively with customers and internal teams.

Requirements

• Bachelor's Degree in Computer Science or related field.
• 10+ years in Information Technology with experience in Linux deployments.
• 3+ years of customer-facing experience in network security.
• Excellent knowledge of security solutions and technologies.
• Expert level knowledge of Linux Operating Systems.
• Thorough understanding of Java-based Application Server environments.
• Customer-facing skills for effective communication.
• Experience supporting custom enterprise software.
• Strong problem-solving skills and eagerness to learn.
• Above-average organizational and time management skills.

Benefits

• Work with a top company in the cybersecurity space.
• Be part of a successful organization's growth.
• Exposure to Fortune 500 customers.