Deployment and Technical Support Engineer - Remote

Overview

We're looking for a talented and experienced Deployment and Technical Support Engineer who can hit the ground running in a fast-paced, quickly evolving environment. The position will report to Sr. Director of Customer Support and will provide solutions-based support to the company’s most important customers.

In Short

• Provide solutions-based support to key customers.
• Deploy, troubleshoot, and support the ThreatConnect product.
• Work with various teams onsite or remotely.
• Ensure customer relationships start off positively.
• Support customers throughout their lifetime with ThreatConnect.
• Utilize technical skills in a fast-paced environment.
• Collaborate with customers to meet their needs.
• Leverage automation and orchestration in support tasks.
• Engage in cyber threat intelligence analysis.
• Contribute to the operationalization of threat intelligence.

Requirements

• Experience in technical support roles.
• Strong troubleshooting skills.
• Familiarity with deployment processes.
• Ability to work in a team-oriented environment.
• Excellent communication skills.
• Knowledge of cyber threat intelligence.
• Experience with automation and orchestration tools.
• Ability to manage customer relationships effectively.
• Willingness to work in a fast-paced environment.
• Technical proficiency with related technologies.

Benefits

• Comprehensive insurance coverage.
• Unlimited paid time off.
• Unique perks to meet financial and personal goals.
• Opportunities for professional growth.
• Recognition for outstanding employee contributions.
• Supportive work environment.
• Commitment to employee development.
• Collaborative team culture.
• Access to industry-leading tools and technologies.
• Engagement in impactful projects.