Customer Success Manager - Remote

Overview

We are looking for a Customer Success Manager to join our Customer Success team at ThoughtExchange. They will play a vital role in ensuring our customers achieve their goals and realize the full value of their investment in our platform.

In Short

• Act as a trusted advisor and strategic partner.
• Build strong relationships with key stakeholders.
• Drive engagement, renewals, and growth.
• Develop tailored success plans.
• Deliver in-depth training.
• Provide ongoing support.
• Support School District partners across Canada and the US.
• Make a meaningful impact.
• Join a collaborative team.
• Work in a recognized inclusive workplace.

Requirements

• Experience in customer success or related field.
• Strong communication skills.
• Ability to build relationships.
• Experience in training and support.
• Knowledge of community engagement.
• Ability to develop success plans.
• Experience with data-driven insights.
• Passion for making a difference.
• Ability to work collaboratively.
• Experience in a fast-paced environment.

Benefits

• Competitive salary range.
• Opportunity for growth.
• Work with a diverse team.
• Recognition as a top growing company.
• Supportive work environment.
• Impactful work with communities.
• Inclusive workplace culture.
• Access to training and development.
• Flexible work arrangements.
• Health and wellness benefits.