Engagement Manager - Remote

Overview

We’re looking for an Engagement Manager to join our team at ThoughtExchange. In this role, you’ll lead the smooth onboarding of new customers, managing the entire implementation process from planning and coordinating resources to delivering training and ensuring everything’s on track.

In Short

• Lead onboarding of new customers
• Manage implementation process
• Plan and coordinate resources
• Deliver training to customers
• Ensure projects are on track
• Support customers for larger projects
• Work closely with Sales Executives
• Collaborate with Customer Success Managers
• Share expertise on the platform
• Drive customer engagement and satisfaction

Requirements

• Experience in customer onboarding
• Strong project management skills
• Excellent communication skills
• Ability to work collaboratively
• Knowledge of survey methodologies
• Experience in training and support
• Problem-solving skills
• Customer-focused mindset
• Ability to manage multiple projects
• Experience in a tech environment is a plus

Benefits

• Competitive salary
• 10% discretionary team bonus
• Opportunity to make a positive impact
• Collaborative work environment
• Recognition as a top growing company
• Inclusive workplace culture
• Professional development opportunities
• Work with diverse teams
• Flexible work arrangements
• Health and wellness benefits