Customer Success Manager - Remote

Overview

We are seeking a Customer Success Manager to join our Sparrow Connected team, responsible for ensuring our customers achieve their goals and realize the full value of their investment in our platform.

In Short

• Onboard clients using Sparrow’s TakeFlight program.
• Develop and manage client portfolios.
• Conduct regular check-ins with customers.
• Attain expert-level product knowledge.
• Provide training and product demonstrations.
• Analyze customer feedback and adoption data.
• Grow customer engagement through various methods.
• Monitor customer usage patterns for growth opportunities.
• Track contract end dates for renewals.
• Collaborate with Support Engineers for seamless customer experience.

Requirements

• Minimum 2 years of experience in Customer Success or related role.
• Strong project management and organizational skills.
• Excellent relationship-building skills.
• Self-starter who takes initiative.
• Highly collaborative across teams.
• Comfortable working through ambiguity.
• Strong communication and presentation skills.

Benefits

• 10% team bonus included in compensation.
• Opportunity to work with a growing company recognized for excellence.
• Collaborative and innovative work environment.
• Contribute to meaningful change in community and employee engagement.