Student Advisor - Remote

Overview

The Student Advisor role involves providing course information and support to users, maintaining relationships with existing customers, and assisting potential clients in making informed educational choices.

In Short

• Act as the first point of contact for users, answering inquiries and providing course information.
• Proactively reach out to potential customers to offer detailed course consultations.
• Maintain good relationships with existing clients and respond to their needs promptly.
• Keep accurate customer records of interactions, transactions, and feedback.
• Collaborate with the team to collect customer feedback for product and service optimization.
• Stay updated on course content, pricing, and policies to provide accurate information.
• Participate in training webinars to enhance professional knowledge.

Requirements

• Bachelor's degree or above, fluent in Chinese, with basic English reading and communication skills.
• Experience in customer service or similar roles, preferably in the education sector.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time efficiently.
• Proficient in CRM software and other related office applications.
• Positive work attitude, patience, and customer-oriented service awareness.
• Strong problem-solving abilities with a professional approach to customer disputes.

Benefits

• Work remotely for 40 hours a week, 5 days a week.
• Fixed working hours will be determined before joining.
• Opportunity to work with a leading international education organization.
• Access to training and professional development resources.