Student Advisor - Remote

Overview

The Student Advisor plays a crucial role in guiding students from enrollment to program completion, ensuring they receive the necessary support and resources to succeed.

In Short

• Retain students from enrollment to program completion.
• Conduct outreach via phone, email, and text.
• Collaborate with Enrollment Advisors for onboarding.
• Document student communications in CRM.
• Understand and respond to student needs and challenges.
• Communicate with university faculty and stakeholders.
• Track student progress and at-risk indicators.
• Provide timely escalations to management.
• Work independently and manage time effectively.
• Utilize various technical systems for student management.

Requirements

• Bachelor's degree required.
• 1-2 years of related experience preferred.
• Experience in higher education is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Detail-oriented with strong record-keeping skills.
• Proficient in Microsoft Office and CRM systems.
• Ability to multitask and prioritize effectively.
• Interest in helping students achieve their goals.
• Adaptability to change and new challenges.

Benefits

• Flexible remote and hybrid work options.
• Comprehensive medical, vision, and dental insurance.
• Employee Assistance Program (EAP).
• Tuition reimbursement for professional development.
• 401(k) retirement plan with company matching.
• Paid leave policies for rest and recharge.
• Life and disability insurance coverage.
• Inclusive parental leave programs.