Customer Service Representative - Remote

Overview

As a Customer Service Representative at Think Academy, you will provide exceptional support to parent-clients, fostering positive relationships and ensuring their needs are met effectively.

In Short

• Act as the go-to resource for parent-clients.
• Foster long-lasting relationships with parents and students.
• Address parent questions and concerns promptly.
• Serve as the primary contact for potential customers.
• Work remotely in a flexible environment.
• Communicate via WeChat, email, and phone calls.
• Available for full-time hours, 30-40 hours/week.
• Required to work 10am - 7pm (Pacific Time).
• Fluency in Mandarin is essential.
• Performance-based commission for hard work.

Requirements

• Previous customer service experience is highly desired.
• Passion for learning and growing within a team.
• Strong verbal and written communication skills.
• Comfortable in a fast-paced remote environment.
• Quick and clear in communication.
• Fluency in Mandarin (speaking, reading, and writing) is essential.

Benefits

• Flexible remote work options.
• Performance-based commission opportunities.
• Professional growth through real-world experience.