Remote Student Advisor

Overview

We’re looking for a dedicated and customer-centric Remote Student Advisor to support our US-based students and parents during their learning journey. This is a post-sales customer support role that includes student onboarding, feedback collection, and ongoing service throughout the academic term.

In Short

• Serve as the first point of contact for students and parents via messaging and email.
• Proactively follow up with potential students to offer course information.
• Maintain and nurture relationships with existing students and parents.
• Keep detailed CRM records of interactions and feedback.
• Collaborate with teams to relay feedback and improve services.
• Stay up to date with course details, pricing, and service policies.
• Join regular training webinars and learning sessions.

Requirements

• Bachelor’s degree.
• Fluent in Mandarin and English.
• Prior experience in customer service, sales, or education preferred.
• Excellent communication and interpersonal skills.
• Highly organized and self-driven; able to work independently.
• Familiarity with CRM systems and online communication tools.
• A positive, calm, and problem-solving attitude.

Benefits

• Flexible work schedule.
• Work from home opportunity.
• Engagement in a supportive educational environment.
• Opportunity for professional development.