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Remote Student Advisor

Posted 19 hours ago
Customer Service
Full Time
Worldwide

Overview

We’re looking for a dedicated and customer-centric Remote Student Advisor to support our US-based students and parents during their learning journey. This is a post-sales customer support role that includes student onboarding, feedback collection, and ongoing service throughout the academic term.

In Short

  • Serve as the first point of contact for students and parents via messaging and email.
  • Proactively follow up with potential students to offer course information.
  • Maintain and nurture relationships with existing students and parents.
  • Keep detailed CRM records of interactions and feedback.
  • Collaborate with teams to relay feedback and improve services.
  • Stay up to date with course details, pricing, and service policies.
  • Join regular training webinars and learning sessions.

Requirements

  • Bachelor’s degree.
  • Fluent in Mandarin and English.
  • Prior experience in customer service, sales, or education preferred.
  • Excellent communication and interpersonal skills.
  • Highly organized and self-driven; able to work independently.
  • Familiarity with CRM systems and online communication tools.
  • A positive, calm, and problem-solving attitude.

Benefits

  • Flexible work schedule.
  • Work from home opportunity.
  • Engagement in a supportive educational environment.
  • Opportunity for professional development.

T.A.M

Think Academy MY

Think Academy MY is part of TAL, a world-leading education and technology enterprise that serves 4.5 million students globally. Established in Beijing in 2003, TAL became the first Chinese education institution to be listed on the New York Stock Exchange in 2010. Think Academy, the international brand of TAL, operates campuses in various countries, including Malaysia, and is dedicated to providing high-quality educational services. The company is also committed to organizing educational events and promoting Sustainable Development Goals in partnership with UNESCO.

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