Customer Service Representative (Student Advisor) - Remote

Overview

The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English and Mandarin. This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele.

In Short

• Serve as the first point of contact for users, addressing inquiries and providing information about courses.
• Proactively contact potential customers for course consultations.
• Maintain strong relationships with current customers through excellent service.
• Keep accurate customer records and track interactions.
• Collaborate with the team to communicate customer feedback.
• Stay updated on course offerings and policies.
• Participate in training webinars to enhance professionalism.

Requirements

• Bilingual - Fluent in English and Mandarin.
• Previous experience in customer service, preferably in education.
• Excellent communication and customer service skills.
• Ability to work independently and manage time effectively.
• Proficiency in CRM software and relevant applications.
• Positive attitude and customer-oriented approach.
• Flexibility to accommodate hour shifts.
• Ability to handle conflicts professionally.

Benefits

• Work from home in Malaysia.
• Full-time contract position with 40 hours per week.
• Opportunity to work with a fast-growing K12 education company.
• Be part of a diverse and inclusive work environment.