Remote Otter LogoRemoteOtter

Help Desk Technician - Tier 1 - Remote

Posted Yesterday
Customer Service
Full Time
USA

Overview

An exciting opportunity for a Tier 1 Help Desk Technician to provide technical support and assistance to end-users, focusing on core business applications and IT infrastructure.

In Short

  • First point of contact for technical support
  • Assist with Active Directory and Office 365
  • Troubleshoot hardware and software issues
  • Provide support for desktops, laptops, and printers
  • Manage user accounts and VPN connections
  • Document work in help desk CRM
  • Monitor RMM alerts and escalate issues
  • Support VoIP phone systems
  • Deliver high standards of customer service
  • Opportunity for career growth in IT

Requirements

  • Solid foundation in IT support
  • Experience with user account administration
  • Strong troubleshooting skills
  • Excellent customer service skills
  • Detail-oriented and reliable
  • Motivated to grow in a managed services environment
  • Familiarity with Windows OS and Microsoft Office
  • Ability to communicate clearly
  • Experience with ticketing systems
  • Knowledge of VPN and remote access solutions

Benefits

  • Remote or hybrid work options
  • Career advancement opportunities
  • Supportive team environment
  • Access to training and development
  • Flexible working arrangements
  • Competitive salary and benefits
  • Work-life balance initiatives
  • Engaging company culture
  • Health and wellness programs
  • Opportunities for professional growth
Thinc Forward logo

Thinc Forward

Thinc Forward is a dynamic organization that specializes in providing comprehensive IT support services. With a focus on enhancing business outcomes through technology, the company offers a collaborative environment where team members can grow their careers. Thinc Forward is committed to delivering exceptional customer service, ensuring that end-users receive timely assistance with their computer systems and applications. The company values reliability, effective communication, and proactive problem-solving, making it an ideal workplace for motivated individuals looking to make a significant impact in the IT support field.

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