IT Support Engineer (Tier 2 – Help Desk) - Remote

Overview

We are seeking a seasoned Tier 2 IT Support Engineer with strong MSP experience to join our team, providing technical support across diverse client environments.

In Short

• Serve as a Tier 2 escalation point handling both basic and complex IT issues.
• Troubleshoot and resolve problems related to desktops, applications, servers, networking, and virtualization.
• Provide advanced technical support for Microsoft 365, Active Directory, and multifactor authentication.
• Support specialized systems such as dental/medical equipment software and hardware.
• Troubleshoot connectivity and networking issues including firewalls and VPNs.
• Take ownership of customer issues ensuring SLA compliance.
• Perform root cause analysis to prevent recurring issues.
• Document solutions clearly for shared knowledge.

Requirements

• Strong background in IT support, specifically Tier 2.
• Experience with MSP operations.
• Technical expertise in troubleshooting desktops, servers, and networking.
• Ability to work in a fast-paced environment.
• Proven problem-solving skills.
• Excellent communication skills.
• Attention to detail.

Benefits

• Work remotely with flexible hours.
• Collaborative team environment.
• Opportunities for professional development.