Head of Client Services and Growth - Remote

Overview

This opportunity is for a Head of Client Services and Growth who is a seasoned professional with strong experience leading account managers and clients on complex portfolios. You must be technically proficient, but more importantly, you love building strong, long-term relationships with clients by providing exceptional client service and continuous value delivery. You have a breadth of knowledge within our industry and can provide guidance and advice ranging from design and product development to technical development. You have keen abilities around how technology is applied towards meeting business goals and delivering delightful user experiences. You have experience leading complex strategic programs involving multiple stakeholders and multi-year initiatives. This role will make use of your diverse skillset and experience, and provides excellent opportunities for professional growth.

In Short

• Lead Client Services, Marketing, and Business Development.
• Develop and execute strategies for the sales cycle.
• Build and mentor a high-performing team of account managers.
• Ensure exceptional client satisfaction and retention.
• Identify upsell and cross-sell opportunities.
• Own client P&Ls and forecast revenue growth.
• Lead new business development efforts.
• Own the agency’s B2B marketing plan.
• Bring a strong foundation in Agile project management.
• Bridge sales and delivery for a seamless client experience.

Requirements

• Strong commitment to exceptional customer experience.
• Experience with AI prompting skills.
• Exceptional relationship-building skills.
• Excellent verbal and written communication skills.
• Strong computer, web, and research skills.
• Organized and self-managing.
• Desire to learn and grow.
• Located in the Greater Toronto Area.
• Curious and constantly learning.

Benefits

• Professional growth opportunities.
• Cross-functional leadership experience.
• Engagement with diverse stakeholders.
• Impact on agency growth and client satisfaction.
• Collaboration with technical and product teams.
• Ownership of client relationships.
• Opportunity to shape marketing strategies.
• Agile project management experience.
• Mentorship and team development.
• Dynamic and fast-paced work environment.