Manager of Client Services - Remote

Overview

As Manager of Client Services, you’ll lead the strategy and execution of client relationship management, retention, and growth, serving as the primary point of contact for key accounts and ensuring successful project delivery.

In Short

• Cultivate strong relationships with key client stakeholders.
• Establish a deep understanding of client goals, challenges, and priorities.
• Develop strategic account plans to retain and grow client accounts.
• Lead quarterly business reviews and client feedback loops.
• Advocate for client needs while balancing business priorities.
• Collaborate with internal teams to ensure on-time, high-quality delivery.
• Identify and pursue new business opportunities.
• Manage software delivery projects from kickoff through launch.
• Facilitate planning sessions and manage project timelines.
• Help shape client services model and delivery best practices.

Requirements

• 7+ years of client-facing experience in a professional services or consulting environment.
• Strong track record of managing and growing client relationships.
• Experience with custom web and mobile software products.
• Proficiency in Agile project management.
• Excellent communication and relationship-building skills.
• Experience managing project scopes, timelines, and budgets.
• Highly proactive and organized.

Benefits

• Competitive compensation with opportunity for advancement.
• Flexible work schedule and generous PTO policy.
• Health, dental, and vision insurance coverage.
• 401K, HSA with partial match.
• Opportunity to work on impactful projects.
• Collaborative and supportive environment.
• Professional development opportunities.
• Fully remote work environment.