Join the TherapyNotes team as a Lead Systems Administrator and take your tech skills to the next level! We’re on the lookout for someone with a sharp eye for detail and a curious mindset to push boundaries and rethink the ordinary. In this role, you'll be the backbone of our cloud-based workforce, ensuring seamless operations while serving as the go-to expert for escalated helpdesk challenges. If you're ready to make an impact and thrive in a dynamic, fast-growing tech environment, this could be your next adventure!

In Short

Oversees the Service Desk team's daily planned sprint activities and unplanned operations
Mentor and guide existing team members through procedural and technical workloads
Provides 2nd, and 3rd level support for the cloud-based, remote and on-site server and desktop environment
Ensures all infrastructure solutions and operational activities adhere to the security and operating policies established by the organization
Participates in engineering innovation projects that push the organization forward
Performs recurring IT operational tasks and proactively validates environment health
Reports and escalates support trends in order to improve service delivery
Identifies opportunities for improving service delivery or the health of the environment through process improvement and/or continual development of runbooks
Provides on-call coverage for production support and other duties as required

Requirements

BS degree in Information Systems, Engineering, or equivalent
5+ years experience managing Microsoft desktop and server environments
Preferred Microsoft Certified: Azure – Fundamentals, Microsoft Certified: Azure Administrator, MCSE certifications or equivalent experience
Proficiency supporting cloud-based compute and storage solutions (Entra (Azure) preferred)
Proficiency in Microsoft technologies such as Azure, Microsoft365, Azure AD/AADDS, Active Directory Domain Services, Windows 11, Windows Server 2019+, DHCP, DNS, Autopilot
Proficiency in Linux server systems administration such as RedHat, CentOS, and Debian
Proficiency in programming languages (e.g., SQL, PowerShell, JQL)
Proficiency with Mac products (e.g., macOS/iOS/iPadOS, JAMF, ABM)
Proficiency with Atlassian products such as Jira and Confluence
Experience with ITIL and/or ITSM principles a plus
Ability to manage diverse activities simultaneously, delivering on commitments and operating with speed, accuracy, and strong judgment
Strong project management skills and detail-oriented