Lead Systems Administrator - Remote

Overview

Join the TherapyNotes team as a Lead Systems Administrator and take your tech skills to the next level! We’re on the lookout for someone with a sharp eye for detail and a curious mindset to push boundaries and rethink the ordinary. In this role, you'll be the backbone of our cloud-based workforce, ensuring seamless operations while serving as the go-to expert for escalated helpdesk challenges. If you're ready to make an impact and thrive in a dynamic, fast-growing tech environment, this could be your next adventure!

In Short

• Oversees the Service Desk team's daily planned sprint activities and unplanned operations
• Mentor and guide existing team members through procedural and technical workloads
• Provides 2nd, and 3rd level support for the cloud-based, remote and on-site server and desktop environment
• Ensures all infrastructure solutions and operational activities adhere to the security and operating policies established by the organization
• Participates in engineering innovation projects that push the organization forward
• Performs recurring IT operational tasks and proactively validates environment health
• Reports and escalates support trends in order to improve service delivery
• Identifies opportunities for improving service delivery or the health of the environment through process improvement and/or continual development of runbooks
• Provides on-call coverage for production support and other duties as required

Requirements

• BS degree in Information Systems, Engineering, or equivalent
• 5+ years experience managing Microsoft desktop and server environments
• Preferred Microsoft Certified: Azure – Fundamentals, Microsoft Certified: Azure Administrator, MCSE certifications or equivalent experience
• Proficiency supporting cloud-based compute and storage solutions (Entra (Azure) preferred)
• Proficiency in Microsoft technologies such as Azure, Microsoft365, Azure AD/AADDS, Active Directory Domain Services, Windows 11, Windows Server 2019+, DHCP, DNS, Autopilot
• Proficiency in Linux server systems administration such as RedHat, CentOS, and Debian
• Proficiency in programming languages (e.g., SQL, PowerShell, JQL)
• Proficiency with Mac products (e.g., macOS/iOS/iPadOS, JAMF, ABM)
• Proficiency with Atlassian products such as Jira and Confluence
• Experience with ITIL and/or ITSM principles a plus
• Ability to manage diverse activities simultaneously, delivering on commitments and operating with speed, accuracy, and strong judgment
• Strong project management skills and detail-oriented

Benefits

• Competitive salary - $80,000-$120,000
• Employer sponsored health, dental, vision, life, and disability insurance
• Retirement plan with company contribution
• Annual company profit sharing
• Personal development/training budget
• Open, collaborative work environment
• Extensive 2-week onboarding plan
• Comprehensive mentorship program
• Company provided refreshments and occasional lunches