Customer Success Manager - Enterprise AI - Remote

Posted Yesterday

Customer Service

Full Time

New Zealand

Customer Success

SaaS

Data Analysis

Client Relationship Management

NET Revenue Retention

Overview

The Customer Success Manager will be responsible for guiding enterprise clients through onboarding and ensuring they derive real business value from Thematic's AI-driven platform.

In Short

Own relationships with a portfolio of enterprise customers.
Guide clients from implementation through adoption and expansion.
Manage SaaS configurations, integrations, and data.
Collaborate with Sales, Product, Research, and Engineering teams.
Share best practices and creative solutions with clients.
Contribute to Net Revenue Retention (NRR).

Requirements

Experience in customer success or account management.
Strong understanding of SaaS products.
Data analysis skills, including proficiency with Excel/CSV.
Excellent communication and relationship-building skills.
Ability to work collaboratively with cross-functional teams.

Benefits

Work with a fast-growing, global team.
Opportunity to help renowned brands improve customer experiences.
Remote-first work environment.

Thematic

Thematic is a cutting-edge SaaS platform specializing in customer feedback analysis, utilizing advanced AI and analytics to provide companies with clear and actionable insights. Founded in 2017, Thematic serves a diverse clientele, including major companies like Google, LinkedIn, and DoorDash, helping them enhance customer experience and drive growth. With a fully remote team of over 20 members, Thematic emphasizes a collaborative and inclusive culture while leveraging modern communication tools. The company is well-funded and profitable, focusing its sales efforts primarily in the US and Australia.

Share This Job!

Save This Job!