Customer Support & Success Assistant - Remote

Overview

We are looking for a proactive and technically minded Customer Support & Success Assistant to join a rapidly growing software business.

In Short

• Provide technical support to customers using the platform
• Troubleshoot and resolve platform-related issues
• Assist customers with navigating and understanding system functionality
• Escalate more advanced technical issues where necessary
• Help maintain high customer retention and satisfaction
• Assist in building support documentation and knowledge bases
• Work alongside AI support tools and support automation systems
• Identify recurring customer issues and suggest process improvements

Requirements

• Previous experience in a technical customer support or customer success role
• Strong troubleshooting and problem-solving abilities
• Comfortable learning and working with software platforms
• Excellent written and verbal communication skills
• Experience using support platforms such as Zendesk, Fin, Intercom, or similar
• Ability to explain technical concepts in a simple and user-friendly way
• Strong attention to detail and ability to work independently

Benefits

• Opportunity to work with a rapidly growing software business
• Flexible work hours
• Remote work opportunity
• Chance to implement and work with AI-driven support tools
• Collaborative work environment