Customer Success Assistant - Remote

Overview

The Customer Success Assistant will help support and guide new and existing users, ensuring they have a positive experience with the software solution.

In Short

• Provide behind-the-scenes support for Customer Success Specialists.
• Provision new accounts for subscribers.
• Respond to customer support queries via Intercom help desk.
• Resolve simple requests and investigate complex ones.
• Update client workflows and perform account customizations.
• Conduct account health checks to assess software usage.
• Action subscription changes like upgrades and cancellations.
• Keep documentation updated as features evolve.
• Work remotely from the Philippines.
• Opportunity for career growth and skills improvement.

Requirements

• Experience in customer support or related field.
• Strong communication skills.
• Ability to work independently in a remote setting.
• Familiarity with software solutions and customer success practices.
• Proficiency in using help desk tools like Intercom.
• Basic knowledge of JIRA for bug reporting.
• Detail-oriented with strong problem-solving skills.
• Ability to manage multiple tasks effectively.
• Willingness to learn and adapt to new technologies.
• Positive attitude and customer-focused mindset.

Benefits

• Work from home setup for better work-life balance.
• Career growth opportunities.
• Chance to work on a unique project in the market.
• Visible contribution to the company's success.
• Supportive team environment.
• Access to training and development resources.
• Flexible working hours.
• Competitive compensation package.
• Engaging company culture.
• Opportunity to make a significant impact.