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Senior Customer Success Manager I - Remote

Posted Yesterday
Customer Service
Full Time
Worldwide

Overview

The Senior Customer Success Manager I at Nielsen plays a critical role in ensuring customer satisfaction by helping clients utilize Nielsen’s products and services effectively. This position involves building strong relationships with customers and providing exceptional experiences that lead to business growth and recurring revenue.

In Short

  • Act as the primary point-of-contact for clients and their agencies.
  • Develop trusted relationships with decision-makers.
  • Understand customer strategic goals to make recommendations.
  • Gather feedback for continual product improvements.
  • Work cross-functionally to exceed customer expectations.
  • Oversee customer onboarding and campaign management.
  • Monitor usage and optimize customer engagement.
  • Promote customer adoption of Nielsen products.
  • Function as the voice of the customer internally.
  • Enhance organizational processes for efficiency.

Requirements

  • Bachelor’s degree with 7+ years in client services/account management.
  • Understanding of media and measurement landscape.
  • Experience with online advertising campaigns.
  • Excellent presentation and communication skills.
  • Strategic thinker with strong organizational skills.
  • Experience with cross-functional teams.
  • Passionate about consumer technologies.
  • Digital media experience is desired.

Benefits

  • Comprehensive health & wellness plans.
  • 401(k) retirement with company match.
  • Generous paid time off policy.
  • Company provided car for qualifying employees.
  • Discretionary incentive/bonus eligibility.
The Nielsen Company logo

The Nielsen Company

The Nielsen Company is a global leader in audience measurement, data, and analytics, providing insights into consumer behavior and media consumption. With a mission to enable clients to derive exceptional value from their solutions, Nielsen focuses on building strong relationships with customers, particularly in the digital advertising space. The company offers a comprehensive suite of products and services designed to help clients, including Fortune 500 brands and their agency partners, achieve their strategic goals through actionable insights and data-driven decision-making. Nielsen is committed to fostering a culture of customer success, operational excellence, and continuous improvement, ensuring that clients can effectively navigate the evolving media landscape.

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