IT Support Technician II (Hybrid) - Remote

Overview

The IMA Group is seeking a skilled and motivated IT Support Technician II to join our Information Technology team. In this role, you will be responsible for installing, troubleshooting, repairing, maintaining, and supporting computer hardware, software, and related peripherals across IMA locations.

In Short

• Install, maintain, troubleshoot, and repair computer hardware and peripherals.
• Install, administer, and optimize network operating systems and client software.
• Perform and monitor daily system backups.
• Assist in the administration of the company’s WAN connecting satellite offices.
• Provide support and training for application software.
• Deliver excellent customer service through professional and courteous interactions.
• Complete additional IT support duties as assigned.

Requirements

• High School Diploma with advanced technical or management training required.
• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field preferred.
• 1 year of experience in a similar role is required.

Benefits

• Complete Health Coverage: Comprehensive Health, Dental, and Vision Insurance packages.
• Balanced Lifestyle: Generous paid time off, holidays, and a floating holiday to maintain a healthy work-life balance.
• Retirement: A 401k plan with employer matching for a secure financial future.
• Comprehensive Benefit Offerings: Benefits include LTD, STD, Flexible Spending Account, Voluntary Life, Voluntary ADD, and Company-paid Life Insurance and ADD coverage.
• Tuition Assistance and Student Loan Repayment Assistance: Benefit from IMA’s tax-free tuition reimbursement and tax-free student loan repayment assistance program.
• Family Support: Paid maternity leave and paid parental leave reflecting our commitment to supporting families.