Remote Otter LogoRemoteOtter

Fulfillment Associate - Remote

Posted Yesterday

Overview

As a Fulfillment Associate, you will complete internal orders for fulfillment through different vendors and may also engage with customers depending on product and portfolio size.

In Short

  • Complete internal orders through various vendor sites.
  • Engage with customers as needed.
  • Ensure accurate data entry and follow proper workflows.
  • Handle inbound and outbound phone calls.
  • Perform ongoing account maintenance.
  • Manage customer service escalations.
  • Work in a fast-paced environment.
  • Adapt to multiple platforms and technology.
  • Celebrate team wins and foster a positive culture.
  • Remote work flexibility with a reliable internet connection.

Requirements

  • Ability to work Monday - Friday, 8:30am - 5:00pm CST.
  • Minimum of 1 year in a call center or customer service role preferred.
  • High school diploma or equivalent preferred.
  • Experience in data entry in the healthcare industry is a plus.
  • Must be 18 years of age or older.
  • Strong problem-solving skills and a passion for helping others.
  • Comfortable with technology and learning new systems.
  • Ability to remain at a workstation for the workday.
  • Excellent communication skills.
  • Ability to observe details at close range.

Benefits

  • Work remotely from approved locations in the United States.
  • Be part of a winning team recognized as one of America’s Best Startup Employers.
  • Contribute to a mission-driven organization focused on in-home care.
  • Opportunity for personal and professional growth.
  • Supportive company culture with a focus on teamwork.

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