Enrollment Associate - Remote

Overview

The Enrollment Associate is responsible for educating patients about their eligible healthcare services and directly scheduling them with our provider team. This role is a high call volume remote contact center-based position that supports Strive patient growth initiatives through both inbound and outbound calls.

In Short

• Educate patients about healthcare services.
• Schedule appointments with providers.
• Build trust-based relationships with patients.
• Handle high call volumes in a remote setting.
• Utilize key performance indicators for performance tracking.
• Collect sensitive patient information.
• Address patient inquiries and objections.
• Document interactions in CRM systems.
• Support patient growth initiatives.
• Work collaboratively with care teams.

Requirements

• 2+ years of experience in patient enrollment.
• Strong communication and empathy skills.
• Experience in a contact center environment preferred.
• Ability to work with CRM systems.
• Internet connectivity with specified speeds.

Benefits

• Medical, dental, and vision insurance.
• 401k with employer match.
• Paid holidays and flexible vacation time.
• Annual professional development stipend.
• Employer paid life and disability insurance.