Customer Support Specialist - Remote

Overview

As a Customer Support Specialist, you will be a key ambassador, adept at fostering excellent communication and maintaining positive customer relationships.

In Short

• Provide application configuration and usage recommendations.
• Receive and log requests for support from customers.
• Prioritize requests in accordance with defined criteria.
• Deliver support to customers and resolve application errors.
• Monitor the progress of requests for support.
• Provide correct and timely responses to requests for support.
• Ensure all work is documented in accordance with standards.
• Communicate effectively via phone and email.
• Participate in on-call rotation.

Requirements

• Minimum 3-5 Years Hospitality experience.
• Excellent communication and documentation skills.
• Ability to prioritize requests and implement solutions.
• Excellent analytical thinking skills.
• Attention to detail and quality.
• Ability to concentrate under pressure.
• Knowledge of hospitality distribution.
• Knowledge of general IT infrastructures.
• Knowledge of help desk procedures.

Benefits

• 22 days paid time off.
• 11 company paid holidays.
• Medical, dental & vision insurance.
• 401(k) with 5% company match.
• Short-term and long-term disability insurance.
• Parental leave for birthing and non-birthing parents.
• Flexible work environment.