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Customer Success Manager - Remote

Posted 11 weeks ago
Customer Service
Full Time
USA

Overview

The Customer Success Manager at Teton will oversee the customer journey from contract signing through to implementation and expansion, ensuring excellent customer experiences with our AI-powered healthcare solutions.

In Short

  • Coordinate hardware installation and customer experience.
  • Build strong relationships with customers through empathy and problem-solving.
  • Collaborate with product and engineering teams for troubleshooting.
  • Provide prompt and professional customer service.
  • Work with business development on expansion opportunities.
  • Enhance product and service based on customer feedback.

Requirements

  • Experience as a Customer Success Manager in SaaS or tech services.
  • Background in healthcare or social sciences.
  • Proactive and passionate team player.
  • Willingness to visit customers regularly.
  • Adept at onboarding and training users.
  • Strong structuring and planning skills.
  • Excellent interpersonal skills.

Benefits

  • Opportunity to make a significant impact in healthcare.
  • Dynamic and supportive team environment.
  • Encouragement for skill expansion and learning.
  • Hands-on experience in product development.
  • Work in a fast-paced, entrepreneurial atmosphere.
Teton logo

Teton

Teton is an innovative company dedicated to transforming the healthcare industry through its AI-powered nurse companion technology. By leveraging proprietary computer vision technology, Teton aims to alleviate the administrative burdens faced by healthcare professionals, allowing them to focus on delivering exceptional patient care. The company provides a comprehensive solution that includes in-room hardware, AI, and mobile applications, enhancing workflow optimization and decision-making while improving patient outcomes. Teton fosters a dynamic work environment that encourages skill development and values ownership and entrepreneurship, making it an ideal place for individuals passionate about making a meaningful impact in healthcare.

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