Virtual Concierge Services Consultant - Night Shift - Remote

Overview

Join our team as a Virtual Concierge Services Consultant, where you will use your expertise in travel, retail, and entertainment to assist members with complex requests, ensuring high standards of service and satisfaction.

In Short

• Manage requests and provide excellent restaurant options.
• Promote additional services to members.
• Assist in resolving customer care issues.
• Negotiate benefits with suppliers.
• Gather and relay member feedback.
• Maintain high standards of service throughout member interactions.
• Keep administrative records up to date.
• Provide alternative options when necessary.

Requirements

• Must be based in South Africa with appropriate work rights.
• Flexibility to work night shifts, including weekends.
• Fluency in English and Arabic is mandatory.
• 2+ years of experience in customer service or hospitality.
• Strong interpersonal and communication skills.
• Detail-oriented and able to meet tight deadlines.
• Proficient in Microsoft Office.
• Experience with travel bookings is a plus.

Benefits

• Competitive salary with performance bonuses.
• Flexible work arrangements including hybrid options.
• Paid time off and sabbaticals.
• Employee discounts on travel and entertainment.
• Health and wellness services.