Concierge Services Consultant - Arabic Speaking - Night Shift - Remote

Overview

Join our team as a Virtual Concierge Services Consultant, where you will assist members with their travel, retail, and entertainment requests, utilizing your expertise to deliver exceptional service.

In Short

• Manage requests and propose restaurant options.
• Promote additional services to members.
• Ensure timely completion of tasks.
• Assist in resolving customer care issues.
• Negotiate benefits with suppliers.
• Gather and send member feedback.
• Maintain high service standards throughout the member journey.
• Keep administration and research up to date.
• Provide alternative options when necessary.

Requirements

• Fluency in Arabic and English.
• Strong communication and negotiation skills.
• Experience in customer service or concierge roles.
• Ability to manage multiple requests simultaneously.
• Knowledge of the European market.
• Proficient in using knowledge management systems.

Benefits

• Opportunity to work in a dynamic environment.
• Growth and development opportunities.
• Flexible working hours.
• Work from home options.