Remote Otter LogoRemoteOtter

Client Services Consultant (Day & Night Shift Roles) - Remote

Posted 13 weeks ago
Customer Service
Full Time
South Africa
R26,000/month

Overview

We’re looking for two proactive, empathetic, and fast-thinking Client Services Consultants to join a UK-based organisation supporting vulnerable individuals across residential care projects. You’ll serve as the first point of contact for service-related issues, handling real-time calls from staff, authorities, and partners. Whether you’re resolving urgent queries or escalating sensitive incidents, your role will help ensure essential care operations run smoothly and compassionately, around the clock.

In Short

  • Respond promptly to incoming service calls from care staff, local authorities, and external partners.
  • Log and manage incident reports, ensuring accurate and timely follow-ups.
  • Follow call protocols and use AI-powered support tools to assist with enquiries.
  • Escalate sensitive or complex matters to internal teams where appropriate.
  • Maintain detailed records in CRM systems to support full service visibility.
  • Communicate with empathy, clarity, and professionalism at all times.
  • Deliver reliable shift coverage independently, whether during the day or night.

Requirements

  • Minimum 1 year of experience in customer service, call centre, or support roles (ideally within care, community services, or healthcare).
  • Excellent command of written and spoken English.
  • Ability to stay calm under pressure and think clearly during high-stress calls.
  • Tech-savvy, with experience using CRM platforms or digital support tools.
  • Laptop and uncapped high-speed internet connection are essential.
  • Comfortable working UK hours, including either day or night shifts (to be discussed).

Benefits

  • Work remotely from South Africa.
  • Flexible shift options (day or night).
  • Opportunity to support vulnerable individuals.
  • Gain experience in a dynamic and impactful role.
Remote Recruitment logo

Remote Recruitment

Remote Recruitment is a dynamic and innovative recruitment agency specializing in connecting top-tier professionals within the finance and legal sectors. Operating fully remotely, the company focuses on leveraging digital platforms, particularly LinkedIn, to identify and engage high-caliber candidates across Europe. With a commitment to excellence, Remote Recruitment aims to enhance client relationships through strategic outreach and effective lead generation, ensuring that their consultants have the necessary support to thrive in a competitive market.

Share This Job!

Save This Job!

Similar Jobs:

Ten Group logo

Virtual Concierge Services Consultant - Night Shift - Remote

Ten Group

18 weeks ago

Join our team as a Virtual Concierge Services Consultant, where you will manage lifestyle requests and enhance member experiences.

Worldwide
Full-time
Customer Service
Argano logo

Principal Consultant Client Services - Remote

Argano

22 weeks ago

The Principal Consultant Client Services at Argano is responsible for managing client relationships and ensuring satisfaction while providing expert guidance and technical support.

Argentina
Full-time
Sales / Business
Argano logo

Principal Consultant Client Services - Remote

Argano

23 weeks ago

The Principal Consultant Client Services is responsible for managing client relationships and providing expert guidance to ensure client satisfaction and retention.

USA
Full-time
Sales / Business
Klue logo

Content Services Consultant - Remote

Klue

25 weeks ago

Join Klue as a Content Services Consultant to enhance competitive intelligence for clients and drive their success.

Canada
Full-time
Sales / Business

CampusWorks

Student Services Consultant - Remote

CampusWorks

18 weeks ago

Seeking a Student Services Consultant with expertise in the Ellucian Colleague ERP system to improve processes in higher education institutions.

USA
Contract
All others