Virtual Concierge Services Consultant - Night Shift - Remote

Overview

As a Virtual Concierge Services Consultant, you will manage complex requests in lifestyle management, particularly in the areas of travel, retail, and entertainment for our members, utilizing your expertise to enhance their experiences.

In Short

• Handle various member requests with a focus on travel and lifestyle.
• Provide excellent restaurant options and manage bookings.
• Assist in promoting other business services to members.
• Resolve customer care issues effectively.
• Negotiate benefits with suppliers.
• Gather and utilize member feedback to improve services.
• Maintain high standards of service and communication.
• Keep accurate records of member requests and actions taken.
• Offer alternative solutions when first choices are unavailable.

Requirements

• Strong communication and negotiation skills.
• Experience in customer service or lifestyle management.
• Ability to manage multiple requests efficiently.
• Knowledge of the European market in travel and entertainment.
• Proficiency in administration and real-time data management.
• Ability to work night shifts.

Benefits

• Opportunity to work in a dynamic and fast-paced environment.
• Be part of a growing company with diverse responsibilities.
• Possibility for personal and professional growth.