Product Support Engineer, APAC Weekend Warrior - Remote

Overview

As a Product Support Engineer, you will work closely with operations and engineering squads, triaging and troubleshooting frequent cases while maintaining high standards of customer service.

In Short

• Monitor operational pager alerts efficiently.
• Improve customer self-service through better processes and documentation.
• Troubleshoot customer and vendor concerns quickly and efficiently.
• Liaise with technical peers for resolution of escalated cases.

Requirements

• Strong customer-focus and communication skills.
• Excellent listening and questioning skills.
• Problem-solving mindset.
• Ability to balance workload and prioritize tasks.
• Experience in a product support/application role.
• Voice over IP experience.
• Understanding of web technologies like API/SDKs.

Benefits

• Opportunity to work in a growing, innovative company.
• Work remotely from various APAC locations.
• Continuous learning and growth environment.