Technical Implementation Lead - Remote

Overview

The Technical Implementation Lead will manage customer onboarding, launch, and post-launch support for Tellescope's healthcare CRM, ensuring a smooth experience for clients.

In Short

• Fully remote position within the United States.
• Join a lean team focused on digital patient experience in healthcare.
• Manage end-to-end customer processes from onboarding to support.
• Work on both templated and customized configurations for clients.
• Build meaningful relationships with customers.
• Be part of a profitable company not reliant on external funding.
• Contribute to a healthcare CRM designed specifically for digital health companies.
• Participate in a supportive and kind team environment.
• Opportunity to impact patients' lives positively.
• Expect occasional in-person meetings.

Requirements

• Experience in customer support or implementation roles.
• Strong communication and interpersonal skills.
• Ability to manage multiple customer relationships effectively.
• Familiarity with CRM systems.
• Interest in healthcare technology.
• Problem-solving skills for customer-specific configurations.
• Willingness to learn and adapt in a fast-paced environment.
• Team player with a positive attitude.

Benefits

• Remote work flexibility.
• Opportunities for professional growth.
• Impactful work in the healthcare industry.
• Collaborative team culture.
• Potential for in-person team events.