Senior Customer Reliability Engineer - Australia (Remote)

Overview

As a Customer Reliability Engineer at Teleport, you will provide technical assistance to customers implementing and maintaining our software solutions, either on-prem or in the cloud.

In Short

• Provide remote technical support to customers and partners.
• Take ownership of customer issues and see problems through to resolution.
• Independently diagnose and resolve problems in the Teleport product.
• Author knowledge-base articles for customers.
• Work with the DevOps team to recreate customer issues.

Requirements

• Basic programming skills in Python or Golang.
• Strong understanding of modern deployment stack, including Ansible and Kubernetes.
• Hands-on experience with major public cloud providers (AWS, GCP, Azure).
• Strong Linux server administration skills.
• Exceptional troubleshooting and debugging skills.

Benefits

• 401(k) Retirement Plan with matching employer contributions.
• Paid Time Off: 4 weeks.
• Sick Leave: 10 days.
• Paid leave: 12 weeks.
• Medical, dental, vision, and life insurance.
• Flexible expense benefit: $4.8k annual expense benefit for work-related expenses.