Customer Service Representative - Mandarin (Work from Home) - Remote

Overview

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking) WORK FROM HOME. In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

In Short

• Handle incoming customer inquiries via email, chat, and call.
• Provide accurate information and solutions to customers.
• Resolve customer concerns effectively with empathy.
• Document customer interactions and update records.
• Escalate complex issues to relevant teams.
• Work closely with team members to achieve performance targets.
• Maintain a positive and customer-first attitude.
• Flexibility to work on rotational shifts.
• Supportive and diverse work environment.
• Opportunities for career development.

Requirements

• Proficiency in Mandarin (spoken and written) and English.
• Previous experience in customer service is an advantage.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks under pressure.
• Willingness to work night shifts.

Benefits

• Competitive salary and benefits package.
• Paid training and career development opportunities.
• A supportive and diverse work environment.
• Opportunities to grow within the company.