Customer Service and Sales Support Specialist - Remote

Overview

We are looking for a highly skilled Customer Service and Sales Support Specialist to manage customer interactions professionally and support outbound sales efforts effectively.

In Short

• Manage customer service tasks including returns management and logistics coordination.
• Perform cold calls and emails to drive business growth.
• Assist customers in selecting suitable products based on their needs.
• Address and resolve customer complaints efficiently.
• Maintain detailed records of customer interactions in CRM systems.
• Make cold calls to potential clients and conduct follow-up calls.
• Write and send personalized cold emails targeting potential clients.
• Research and identify potential leads using various platforms.
• Prepare quotes and manage appointment schedules for the sales team.
• Collaborate with marketing to align outbound sales efforts.

Requirements

• Excellent English communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Experience in cold calling and emailing.
• Proficient in using CRM systems like HubSpot or Salesforce.
• Knowledge of logistics coordination and shipping processes.
• Ability to multitask efficiently in a fast-paced environment.
• Minimum 2-3 years in a customer service and/or sales support role.
• Bachelor's degree in Business, Marketing, or related field preferred.
• Experience in eCommerce or retail is a plus.
• Team collaboration and adaptability skills.

Benefits

• Competitive salary based on experience.
• Performance-based bonuses and incentives.
• Remote work flexibility.
• Ongoing training and development opportunities.