Service Delivery Manager - Remote

Overview

The Service Delivery manager will be responsible for the end-to-end service delivered to their clients, managing performance of services provided as per contractual obligation ensuring service levels are achieved.

In Short

• Serving as the primary point of contact for customers.
• Ability to drive constant service improvement and focus on delivering service excellence.
• Ensuring service levels comply with contractual deliverables.
• Working closely with delivery teams and building strong relationships.
• Regular engagement with customers ensuring depth and reach within the wider customer organisation.
• Increase customer loyalty and satisfaction.
• Risk management.
• Understand the P&L for each assigned customer.
• Identify further service opportunities.
• Ensure adherence to ITIL service management methodology.

Requirements

• Experience delivering end to end service delivery.
• 8+ years of proven SDM experience.
• Demonstrate Innovation and continual improvement.
• Ability to hold customers to account.
• Ability to set customer expectation.
• Emotional intelligence.
• Security clearance required.

Benefits

• Remote work flexibility.
• Opportunity to work with a diverse team.
• Engagement with a global customer base.
• Professional development opportunities.