Senior Customer Success Manager - Remote

Overview

Technosylva is looking for a highly motivated and customer-focused individual to join our team as a Senior Customer Success Manager at Technosylva. In this role, you will be responsible for ensuring the successful adoption, engagement, and retention of our valued customers. As a key liaison between our customers and our internal teams, you will play a pivotal role in delivering exceptional customer experiences and driving the overall growth of our technology solutions.

In Short

• Manage and strengthen relationships with key clients, ensuring successful product adoption.
• Develop an in-depth understanding of wildfire risk and weather products.
• Provide strategic guidance during customer onboarding and implementation.
• Deliver customer education resources and training.
• Resolve escalated customer issues effectively.
• Conduct business reviews with key customers.
• Track and analyze customer success metrics.
• Drive revenue growth and retention efforts.
• Gather customer feedback for product improvements.
• Optimize processes within the Customer Success function.

Requirements

• Experience in wildland fire, wildfire risk mitigation, or related industries.
• Deep experience in managing complex client relationships in SaaS environments.
• Exceptional communication skills for engaging senior-level stakeholders.
• Strong problem-solving abilities in high-stakes situations.
• Advanced technical expertise in technological solutions.
• Data-driven with the ability to analyze customer metrics.
• Proficiency in Customer Relationship Management (CRM) software.
• Experience in driving customer success strategies.

Benefits

• Opportunity to work with a leading company in risk mitigation software.
• Be part of a growing team focused on customer success.
• Engage with innovative technology solutions.
• Work in a collaborative and dynamic environment.
• Contribute to meaningful projects that impact society.