IT Support Lead - Remote

Overview

The IT Support Lead for APAC will play a crucial role in guiding and managing the IT team, ensuring the efficient delivery of services and support. This position involves overseeing technical projects, troubleshooting issues, and maintaining robust network security.

In Short

• Oversee daily activities, including ticket management and strategic projects, ensuring smooth operations.
• Facilitate seamless communication and collaboration between IT teams in the APAC region and the United States.
• Configure networks, manage Google Workspaces and provide end-user support.
• Champion security improvements and provide daily hands-on support to users.
• Manage new and existing vendor relationships and handle hardware procurement logistics.

Requirements

• 2+ years of experience as an IT Team Leader or Manager.
• 4+ years of IT experience with exposure to various facets of IT.
• 1+ year of managerial or project leadership experience.
• Experience in a SaaS-centric environment utilizing Office 365 or Google Workspace.
• Relevant certifications such as CompTIA A+, Cloud+, or Security+ are preferred.

Benefits

• Career Growth through mentorship programs and leadership academies.
• Flex Fridays to enjoy a full or half day off on Fridays.
• Remote-First Culture allowing work from home.
• 14 days of annual paid time off plus additional days after 1 year.
• Healthcare reimbursement to ensure coverage.